Simplify your remote support environment by seamlessly integrating RemotePC™ HelpDesk with Freshservice ticketing flow. Leverage the flexible Freshservice platform and initiate a remote support session to your customer's computer in just a few clicks.
On-demand remote support sessions with attended access.
View only or remote control access to customer PC or Mac via the web.
Remote access features for file transfer, chat, record remote sessions, and whiteboard.
Secure support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.
The free RemotePC HelpDesk app in the Freshservice Marketplace allows your technicians to initiate a support session from within the Freshservice Support platform and establish remote access to your customer's computer.
Get an effective remote support solution with RemotePC HelpDesk featuring near-real-time screen replication. The RemotePC HelpDesk integration allows you to merge Freshdesk ticketing flow with HelpDesk for delivering immediate customer support.
The integration combines the best performing HelpDesk remote support solution with near-real-time screen replication and Freshservice's ticketing flow, to deliver quick and reliable support to customers.